Return Window

• Return Window: You have 30 days from the date of delivery to return your item, giving you ample time to evaluate your purchase.
• Condition of Returns: Items must be returned in their original packaging, unused, and with all original documents and tags intact.
• Inspection and Refund: Once we receive your return, our team will inspect it within 72 hours. Refunds will be processed within 7 working days after inspection. You’ll receive an email confirmation once your return is completed. Please note that it may take an additional 2-10 business days for the credit to appear in your account, depending on your financial institution.
• Shipping Costs: Postage and packaging charges are non-refundable. Customers are responsible for return shipping costs.
• Packaging: Ensure the item is securely repackaged to prevent any damage during return shipping.
• Return Shipping Address: Wait for our support team to provide you with the return shipping address before dispatching the item.
• Tracking: Provide a live tracking number once you have shipped the return so our logistics team can monitor the package.
• Custom Orders: Custom orders are not eligible for return or exchange.

For any questions or assistance, feel free to contact our support team at [email protected].

Return Process

Initiate a Return: Contact us at [email protected] to start your refund or exchange request.

Receive Return Instructions: After your request is approved, we will provide the return shipping address.

Prepare Your Package: Make sure to include your order number on the shipping label.

Share Tracking Information: Once you have shipped the item, please send us the courier tracking number.

Inspection and Refund: Upon receiving your returned item, we will inspect its condition. If it is undamaged and in a sellable state, we will process your refund and notify you accordingly.